Token based support

If you prefer to pay only for the support you actually use, token based support offers an alternative to an annual contract.  Using these you can call for help when you need it, topping up the tokens as required and using them only when problems arise.

This system is a cost effective option and as tokens can be used for both telephone support and onsite consultancy you get outstanding flexibility and value for money.

Unlimited reactive support

For a fixed annual sum we offer unlimited support for your infrastructure.  Industry accredited call analysts deal with first and second line support calls. Behind these call analysts we have a team of engineers who are able to action third line enquiries. All Apex analysts and engineers are experts within their own subject area and have studied to achieve the highest accreditations within their chosen field.

We can offer a wide range of options for coverage from 8 hours a day, 5 days a week or 24 x 7 support, 365 days of the year.  Quarterly reports can also be provided to help with system planning if required.

Vendor hardware and software maintenance

Through our Premier and Gold Partner status with IBM, Microsoft and Cisco we offer hardware and software maintenance for these vendors.  Apex will manage the contract ensuring inventories are accurate and renewals are notified and processed to ensure continuity of cover.  Apex acts as a support gateway for you, ensuring that you receive rapid, timely information.  A single managed support contract will allow Apex to handle all support calls from a variety of maintenance suppliers, enabling a single point of contact with only one support number to remember. 

In addition to our IBM, Microsoft & Cisco maintenance service, we have access to over 250 engineers in the UK and Ireland who are capable of providing cover 24 x 7 x 365 operating to various Service Level Agreements from next business day through to 2 hour response and four hour fix.