For ApexManage Gold and Silver customers, our predictive fault monitoring services will identify a problem as soon as it occurs (or sometimes before!) and we’ll get to work straight away to resolve it for you.

If you are a bronze customer, As soon as you’ve reported the fault to us, a member of our support team will determine the priority of the call. It may be a simple issue that can be fixed over the phone or, if the problem is a complex one, we will escalate it to one of our experienced analysts who will resolve the problem for you, or, if required, dispatch an engineer to your site.

You don’t need to worry about chasing calls and checking on progress as we will be the single point of contact for you, managing the process until your systems are fixed.

Don’t take a chance; after all, the credibility and availability of your business could be at stake.

All our packages are supported by an outstanding hardware replacement service.

ApexManage Gold – Available 24x7x365 providing pro-active system monitoring and a single point of contact to the Apex service desk.

ApexManage Silver – Available during office hours, Monday - Friday (8.00am – 6.00pm) providing pro-active system monitoring and a single point of contact to the Apex service desk.

ApexManage Bronze – Available 24x7 or during office hours, Monday - Friday (8.00am – 6.00pm) and provides a single point of contact to the Apex service desk.

ApexManage Maintenance Suite – Hardware or Software support direct from the manufacturer with your choice of hours and SLA.

More information

For more information, please contact us on 01285 862100.