IP telephony provides a way for you to extend consistent communication services to all your employees, whether they are in main campus locations, at branch offices, or working remotely. IP telephony transmits voice communications over a network using open-standards-based Internet Protocol.
Cisco IP telephony products are a key component of the Cisco Unified Communications system, which delivers the business benefits of a converged network to organisations of all sizes. Apex is able to design and install solutions based around the following:
- Cisco Unified CallManager - Cisco Unified CallManager software is the call-processing component of the Cisco Unified Communications system. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.
- Cisco Unified CallManager Express - Cisco Unified CallManager Express is a solution embedded in Cisco IOS Software that provides call processing for Cisco Unified IP phones. This solution enables the large portfolio of Cisco access and integrated services routers to deliver a comprehensive set of features commonly used by business customers, facilitating the deployment of a cost-effective and highly reliable unified communications solution for the small office.
- Integrated IPT and CRM solutions - Apex are one of just two Cisco partners to achieve the CRM Express Solution Specialisation in the UK.
Apex is able to enhance the capabilities and productivity benefits of a Unified Communications solution through added value applications including:
- Cisco Unified Unity and Unity Express
- Cisco VT Advantage
- Cisco IP Communicator
- Cisco Attendant Console
- Cisco Unified Contact Centre Express
- Third party application solutions from Quescom, Arc, KIRK and Stonevoice.
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